How long is the warranty on a refurbished PC?

Every machine we sell carries a 12-month warranty as standard. Custom-built PCs are covered for 3 years.

Does the warranty cover accidental damage?

No. The warranty covers hardware faults arising in normal use. Accidental damage, liquid damage, drops and misuse are not covered, though we can usually quote for a chargeable repair.

Do you repair or replace?

We repair wherever possible, in our own workshop. If a machine cannot be repaired economically we will replace it with an equivalent or better machine, or refund it.

Warranty — 1 Year on Everything, 3 Years on Custom Builds

Standard

12 months

Every machine

Custom builds

3 years

Parts & labour

Approach

Repair first

In our workshop

Not covered

Accidental damage

Chargeable repair available

What's covered

Every machine we sell carries a 12-month warranty from the date of delivery. Custom-built PCs are covered for three years. The warranty covers hardware faults that arise in normal use — a drive that fails, a fan that packs up, memory that develops an error, a graphics card that dies.

Cover includes parts and labour, and it's handled here rather than being posted off to a third party. Because we assembled and tested the machine in the first place, we usually know where to look.

What isn't covered

Accidental damage — drops, knocks, liquid spills, damage in transit after delivery.
Misuse or modification — overclocking beyond manufacturer settings, unauthorised internal changes, running the machine with inadequate ventilation.
Consumable wear — battery capacity loss on laptops over time is normal and expected.
Software — viruses, malware, and problems caused by software you've installed. We'll still usually help; it just isn't a warranty claim.
Your data. Please keep your own backups. We take care, but we can't be responsible for data loss during a repair.

None of the above means we won't help. Where a fault falls outside warranty we'll diagnose it and quote you for a repair — usually a good deal cheaper than replacing the machine.

Making a claim

Message us on WhatsApp or email support@itmonsters.co.uk with your order number and what's happening.
We'll try the quick things first — plenty of faults are settled in a few messages without the machine moving.
If it needs to come back, we'll arrange that and tell you what to include.
We diagnose, repair and re-test, then return it to you.

Your legal rights are separate

This warranty is in addition to your rights under the Consumer Rights Act 2015 — it doesn't replace or reduce them. If goods are faulty you have a short-term right to reject them within 30 days of delivery for a full refund, and further rights to repair, replacement or a refund after that. Our repair-first approach is how we prefer to work, not a limit on what you're entitled to. Full detail is on our returns page.

We fix things. That's the whole idea.

What's covered

What isn't covered

Making a claim

Your legal rights are separate