The terms we sell on.

1. Who we are

This site is operated by IT Monsters Ltd, registered in England and Wales under company number 15861270. Our registered office is 3rd Floor, 86–90 Paul Street, London, England, EC2A 4NE. We trade from our workshop at Unit 8, Bassington Lane Industrial Estate, Cramlington, NE23 8AD.

You can reach us at support@itmonsters.co.uk or on WhatsApp at +44 7721 874799.

2. How a contract is formed

Placing an order is an offer to buy. A contract comes into existence when we send you an order confirmation. If we can't fulfil an order — because an item has sold or was mispriced — we'll tell you and refund you in full.

3. About the goods

Most machines we sell are professionally refurbished. They are pre-owned, fully tested and certified by our engineers, and may show light cosmetic marks consistent with their grade. We describe condition honestly on each listing; if a machine has notable marks, we say so.

Photographs and any performance figures shown on the site are indicative. Frame-rate figures on our "PCs by Game" pages are averages at 1080p on the graphics preset stated, based on published benchmarks for the graphics card concerned. Real-world performance varies with resolution, in-game settings, the rest of your setup and game updates.

4. Price and payment

• Prices are in pounds sterling and include VAT where applicable.
• Payment is taken at checkout via Stripe. We never see or store your full card details.
• Klarna is offered as a payment option and is subject to Klarna's own terms, eligibility and credit checks. Your agreement for that credit is with Klarna, not with us.
• If a price is obviously wrong — a clear mispricing — we aren't obliged to honour it, and we'll contact you before doing anything.

5. Custom-built PCs

Custom builds are assembled to the specification you choose, so they carry their own terms:

• Build lead time is 5 working days from payment unless we state otherwise.
• Because they're made to your specification, custom builds are exempt from the 14-day change-of-mind cancellation right under regulation 28 of the Consumer Contracts Regulations 2013 once we've begun the build.
• If you cancel a custom order after the build has begun, the 50% deposit is non-refundable, reflecting the parts allocated and work carried out.
• If we can't source a specified part, we'll contact you and offer an equivalent or better component, or a full refund.

6. Delivery and risk

Delivery terms are set out in full on our Delivery & Returns page. Risk in the goods passes to you on delivery. Ownership passes once we've received payment in full.

7. Returns, faults and warranty

Your cancellation and statutory rights are explained on the Delivery & Returns page, and our own warranty is set out on the Warranty page. Nothing in these terms limits your rights under the Consumer Rights Act 2015.

8. Our liability

We are responsible for loss that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for unforeseeable loss, nor — where you are buying as a business — for loss of profit, loss of business or business interruption.

We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights as a consumer.

Data: please keep your own backups. We take reasonable care but cannot accept responsibility for loss of data on a machine sent to us.

9. Business customers

Where you buy as a business rather than a consumer, the consumer cancellation rights described above do not apply, and our liability is limited to the price paid for the goods.

10. Law and disputes

These terms are governed by the law of England and Wales, and disputes fall to the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.

If something goes wrong, please talk to us first — most things are sorted out with a message.