Terms of service

Welcome to the IT Monsters website, operated by IT Monsters ("we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of our website located at [Your Website Address] and the purchase of custom-built laptops and related services from us.

By accessing or using our website and placing an order, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website or services. 

1. Our Services

IT Monsters specialises in the remanufacturing and sale of custom-built computers based on specifications chosen by the customer. We allow you to select key components such as the processor, RAM, SSD size, graphics options, and screen resolution to create a machine tailored to your needs.

2. Eligibility

By placing an order with us, you confirm that you are at least 18 years old or have reached the age of majority in your jurisdiction and are legally capable of entering into a binding contract. 

3. Ordering Process

• Placing an Order: You can build and place an order for your custom computer through our website. By submitting an order, you make an offer to us to purchase the selected components and our remanufacturing service.
• Order Confirmation: We will send you an email confirming receipt of your order and the details of your requested build ("Order Confirmation"). This email does not constitute acceptance of your order.
• Order Acceptance: Your order is accepted when we dispatch your custom-built computer and send you a shipping confirmation email ("Dispatch Confirmation"). At this point, a binding contract is formed between you and us, governed by these Terms.
• Specifications: You are responsible for ensuring the accuracy of the specifications you select for your custom build. Please review your choices carefully before submitting your order.

4. Pricing and Payment

• Pricing: The price of your custom-built computer will be calculated based on the components and options you select through our website builder tool. The total price, including any applicable taxes and shipping fees, will be clearly displayed before you confirm your order.
• Payment: We accept payment via [List accepted payment methods, e.g., credit card, debit card, PayPal]. Payment must be received in full before we begin the remanufacturing process and dispatch your laptop.
• Currency: All prices and transactions are processed in Great British Pounds (GBP) unless otherwise stated.

5. Product Description and Remanufacturing

• Remanufactured Products: You acknowledge and agree that the computers we provide are remanufactured. This means they are built from quality components, which may include both new and expertly reconditioned parts sourced from known, leading laptop brands. Our process involves building the laptop to your specifications, not merely refurbishing an existing machine.
• Component Quality: We use components from reputable, leading brands to ensure high standards of quality and performance.
• Accuracy: While we strive for accuracy in component descriptions and visual representations on our website, slight variations may occur. The final product will be built to the technical specifications you select.

6. Delivery

• Shipping: We will package your custom-built computer securely and ship it to the delivery address you provide during the order process using a trusted courier service.
• Delivery Times: Any delivery times provided are estimates only and are not guaranteed. We are not liable for delays outside our reasonable control.
• Risk: The risk of loss or damage to the computer passes to you upon delivery. If a package appears damaged upon arrival, please note this with the courier and contact us immediately.

7. Returns and Warranty

Our Returns Policy and Repair or Replace Warranty are separate policies that govern these matters. Please refer to our Returns Policy Page for full details regarding refunds within 28 days and our 1-year repair or replace coverage. These Terms are subject to the conditions outlined in those policies.

8. Intellectual Property

All content on the IT Monsters website, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our express written permission. 

9. User Responsibilities

• You agree to provide accurate and complete information when placing an order or using our website.
• You agree not to use our website for any unlawful or prohibited purpose.

10. Limitation of Liability

To the maximum extent permitted by law, IT Monsters shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the service; (b) any conduct or content of any third party on the service; (c) any content obtained from the service; and (d) unauthorised access, use or alteration of your transmissions or content. 

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law. 

11. Governing Law and Jurisdiction 

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

12. Changes to the Terms

We reserve the right to modify or replace these Terms at any time. We will post any changes on this page with an updated "Effective Date". By continuing to access or use our website after those revisions become effective, you agree to be bound by the revised terms. 

13. Contact Us

If you have any questions about these Terms of Service, please contact us at: admin@itmonsters.co.uk